Privacy Policy

National Truck Traders is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how National Truck Traders manages personal information. It is structured as follows:

Personal information National Truck Traders collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting National Truck Traders and complaints
Changes to Privacy Policy

1. Personal information National Truck Traders collects

The main types of personal information National Truck Traders collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with National Truck Traders such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for National Truck Traders's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for National Truck Traders's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for National Truck Traders's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with National Truck Traders.

National Truck Traders collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records National Truck Traders keeps of telephone calls, or emails received, or messages sent to National Truck Traders or posted on National Truck Traders's pages on social media);
National Truck Traders's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, National Truck Traders collects personal information in connection with running its business directly from the individual concerned. On occasion National Truck Traders may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

National Truck Traders stores personal information in electronic and paper form.

National Truck Traders uses and discloses personal information as follows:

to source vehicles and sell them to National Truck Traders's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with National Truck Traders's customers and prospective customers;
to obtain products, services or information from National Truck Traders's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information National Truck Traders knows about them);
to operate and manage National Truck Traders's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to National Truck Traders. For example, National Truck Traders may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. National Truck Traders also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

National Truck Traders uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information National Truck Traders uses in the operation of the computer program is browsing history on National Truck Traders's websites, name, contact information, and other information you may input into National Truck Traders's websites. The level of human oversight National Truck Traders provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by National Truck Traders's staff.

4. Cookies

National Truck Traders uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by National Truck Traders's web server. National Truck Traders may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on National Truck Traders's platforms and those social media platforms. National Truck Traders's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of National Truck Traders's website.

5. Links to other websites

National Truck Traders's website may contain links to third party websites. National Truck Traders does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from National Truck Traders and do not wish to receive these communications from National Truck Traders in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to National Truck Traders.

7. Overseas transfers

National Truck Traders's website/s are hosted in Australia. On occasion, a third party service provider National Truck Traders engages or that National Truck Traders is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information National Truck Traders holds about them by contacting National Truck Traders during business hours on 0481 784 550 or via the contact page.

National Truck Traders may require an individual making a request to verify their identity before processing their request.

National Truck Traders will aim to respond to all requests promptly and within 30 days.

National Truck Traders may refuse a request where permitted or required by law. National Truck Traders will comply with any regulatory requirement to give reasons for its decision.

9. Contacting National Truck Traders and complaints

If you have any queries, concerns or complaints about how National Truck Traders handles your personal information please contact National Truck Traders during business hours on 0481 784 550 or via the contact page. National Truck Traders may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that National Truck Traders can understand the nature of your concern. In most cases, National Truck Traders will ask that you put your request in writing.

National Truck Traders takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by National Truck Traders's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0481 784 550
Mailing Address: 65 Cochranes Rd, Moorabbin, VIC, 3189

10. Changes to Privacy Policy

National Truck Traders may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.